CenturyLink and How NOT to Communicate

We have been having issues with our inter-web at the house. It's been at least two weeks where it drops in and out. The other day I was watching the modem and the DSL light would blink out and then reboot and come back, only to be followed by blinking out again within a minute. 

I was going to call in and report the problem to CenturyLink, my inter-web provider, but we were gone over the weekend and I thought I would wait until we got back.

So, I called up the service line on Tuesday evening. I spoke to Ava who was from another land. It was difficult to understand her. 

I explained the problem and she set up an appointment for the next day. I told her I wanted it late in the day and I wanted a call from the Technician prior to his arrival. We arranged for an appointment between 3 & 5.

I left work early at 2:30 and noticed a message on my phone. The Technician had called at 8:30AM and announced he was on his way.

When I got home, I had a nice tag on the door from Tony Technician saying he was unable to complete the job because no one was home to let him in.

So, I called up the service line on Wednesday evening. I spoke to Pete who was from another land. It was difficult to understand him. 

I explained that I had called in and had an appointment for that afternoon and the guy showed up in the morning. Pete said that was not the information he had on his computer. I told him I'm not making it up and their communication within the "Communications Company" was horrible.

We set up another appointment for the next day. The window was from 1 to 5. I again requested a call from the tech prior to his arrival.

Fortunately, Susan had the day off so there was going to be someone there for the whole appointment window. I told her I would call her if and when the tech called to let her know he was coming.

I never called her cuz I never got the call.

I got home and nobody from CenturyLink had shown up.

So, I called up the service line on Thursday evening. I spoke to Kossi who was from another land. It was difficult to understand him. 

During the five minutes on the CenturyLink phone tree attempting to get to a human, I was informed by the pleasant recorded voice that my service ticket had been closed.

In speaking with Kossi, I learned that Tony Technician had closed the service ticket on Tuesday because my phone line could not accommodate the high speed upgrade I had requested.

As my blood pressure began to spike, I told Kossi I had not ordered an upgrade to high speed internet. I was having trouble with my internet staying on-line. I then asked why that little nugget of information had not been explained on the previous day when I called to ask why the tech showed up se7en hours before my appointment window.

I also pulled an arrow from my quiver that I didn't necessarily have. I told him I had already left work early one day and missed a half a day today. All for nothing! What are you going to do to compensate me for that. The answer is nothing. They don't care!

Kossi doesn't have to know that Susan was there all day.

Okay, I lied to them and, Gloriosky I feel bad. No...wait! That's not it at all. I am not concerned that I have laid out the truth here and it's possible they might find out. They were already going to do nothing about it. The only leverage I have is this and Xfinity.

Once again, this is a company whose soul mission in life is to provide communication.  They must have farmed out the communication portion of their mission because they CANNOT talk to each other.

The incompetence level on this out sourced phone service is off the charts!

At this point, I have an appointment for tomorrow, Saturday, between 8:30 and 1:00. Stay tuned for the conclusion.