Off Line

We are off line. Even worse, we are off phone.

I noticed yesterday morning that I couldn't get on line. Later in the day, when I decided to call CenturyLink about the problem, I discovered our phone was out as well.

I called CenturyLink on Susan's cell phone and got their weekend repair line which was totally useless. I spent an hour on a chat with a guy who had me reset the router. I kept asking him about the phone line but he kept talking about the router. I finally got through to him that the phone line was out as well. He was unable to help me and transferred me to someone in the phone division.

This second gut began by having me reset the router. I said shouldn't we get the phone line back first. "Oh, is your phone line out too?"

You can't scream at someone in a chat. I can't keep the caps lock on.

This guy finally got me to someone who could work on the phone. I had to do this all through "Chat" as there is nobody to talk to on the weekends.

The phone person had me go downstairs and reset the phone block. It's a simple task of unplugging the cord and putting it back in. I went back upstairs to Susan's cell and said I had reset the phone.

She said she would be sending a technician on Tuesday and that was that.

After hanging up, I checked the phone and I had a dial tone. The phone bitch never had me check that.

The internet is still out so I guess I have to wait until the tech arrives on Tuesday, conveniently scheduled between 8 and 5.

CenturyLink, your weekend tech assistance is really horrible.